Frequently Asked Questions
How do I track my order?
You can track your order by going to "My Account" > "Orders".
Where does Asiaphilic ship to?
Global shipping is available when ordering from Asiaphilic. Click here for a full list of shipping destinations.
What are the charges for Shipping & Handling?
Shipping and Handling rates are based on order size, destination, and delivery time. You can see the Estimated shipping cost at the bottom of "My Cart".
What are the Return and Exchange policies?
If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.
What if my merchandise does not fit?
We recommend a Speed Exchange. A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original payment type once we receive the merchandise. You can process a Speed Exchange by clicking here. Otherwise, you can return or exchange your merchandise by sending it back to us.